NEC Disability Information

For complete disability information from the NEC, please click here or scroll down.

Wheelchair Hire

The NEC has manual wheelchairs and walkers available for hire. This equipment is free of charge for blue badge holders and £5 per day for non-holders. This equipment is provided on a first come first served basis. 

Electric Scooter Hire

Electric scooters can be hired at a cost of £15 per day. Please telephone our suppliers, Magbility, on 01527 837076 to book in advance. Lines are open 09:00 to 18:00 Monday to Sunday.

Access

All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Piazza and Atrium main entrances have automatic doors.

A motorised chair lift to transfer visitors from inside the main entrance Level 1 to Piazza Level 2, is situated outside Hall 1. Tactile signage is fitted in or by the majority of lifts and public areas.

Assistance Dogs are welcome.

If traveling by train disembark at Birmingham International Railway Station, access to The NEC is via the bridge-link.

Parking

For vehicles displaying blue badges, parking is free of charge and situated at or near the main entrances. Additional parking is also available, in main car parks, and these are serviced by free shuttle buses which are accessible to wheelchair users.

On arrival at venues, Traffic Officers will direct you to the most convenient parking area.

Please check your tickets for the "doors open time", and arrive in plenty of time. The NEC can be extremely busy before the start of a show.

Hearing Impairments

Induction loop audio systems are fitted in the following locations:

• All Piazza cloakrooms and ticket booths

• Selected cloakrooms and ticket booths in the Atrium

• Concourse Suites 1 and 2

• Gallery Seminar Rooms 1, 2 and 3

We also have a number of portable induction loops which can be set up wherever needed.

Medical Facilities

The main Medical Centre is in the Piazza, near Hall 5. Qualified staff are on duty throughout all exhibitions and events.

The Atrium Medical Centre is located by Atrium Entrance 2, opposite Hall 8

Medical Emergencies

In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.

Toilets

The NEC has mostly unisex wheelchair accessible toilets, with the exception of The NEC exhibition halls, where there are Male and Female wheelchair accessible toilets.

As part of an ongoing improvement plan, these toilets will be upgraded to unisex.